FAQ's

Now that my Aercept system has been installed, what do I do next?

Your representative should have helped you choose a User Log in and a default password. It will be on your paperwork. Go to the Aercept website and enter your Username and Password and then click the SUBMIT button. This will take you to the control panel of the vehicle interaction page. Select your vehicle. The functions available on your device are listed on this page. IMPORTANT: Please remember to update your profile should any information contained in our records change.

If I am having a problem, how do I get help?

You can contact our customer/technical support by calling 866-677-5671; this will connect you to customer support.

How does the system send out a message to notify me of an event?

E-mail addresses will be entered into the system with your original order. Currently, alert messages will automatically be sent to the entered email address. An email will be sent to the address you type in only once. Please be sure that the email address entered is correct, Aercept will not be held liable for missed messages as a result of improper data entered by the user.

How do I use the special commands such as disable/enable starter?

Click on the command you wish to activate. When you click on your selection, the system will start the transmission process. This could take up to 3 minutes. You will see a moving graphic and a message that the request is being processed. Once completed successfully, your request will be displayed with a map location indicating that your request has been acknowledged.

When I initiated a request I got a message back saying the unit was unable to complete the request, Why?

The Aercept solution works with the cellular communications system in much the same way as a wireless phone. Unfortunately, wireless signals are not always of uniform quality in every area. When the signal is weak or the vehicle is out of the area where cellular coverage is available, you may not be able to connect or a call may become disconnected. You may have to wait a few minutes and then resend the command to get a connection.

How do I locate my vehicle?

The Aercept web site allows you to track your vehicle in real-time with updates at specified intervals. To track your vehicle and get a precise location click on the vehicle location tab. Once again the request will go into a process mode and the transmission may take up to three minutes. Once the command has been successfully received the map will automatically be displayed. You will see the vehicle's position with the icon that identifies your vehicle on the map screen. Above the map will be the data that relates to the status of the vehicle including any address information.

Can I see where my vehicle has been in the last day or two?

Yes, in fact you can run a history report on your vehicle from a few hours as far back as three months, as long as it has been requested or an action has occurred. When you select to see a history of the vehicle's position, each and every location will appear along with the date, time, longitude, latitude coordinates, street address, direction and speed.

Where do I enter my vehicle information?

When you click on the "Edit Vehicle Label/Profile" tab, you will have a form to fill out. Fill in all details on the vehicle profile and then click the "Update button". All Personal and Emergency contact information is entered on your contract and can be updated by calling our Customer Support department. You will also find an area to update your Login ID and Password *Remember your Login ID and Password should be safeguarded at all times to avoid unauthorized use of the Aercept system.

I would like to buy additional actions. How do I do this and what is the cost?

If you have signed up for our Annual Subscription Plans, you can simply buy additional actions through the control panel on the Aercept web site or you can upgrade your subscription plan by contacting the Customer Support Department agent via phone or email (FILL IN PHONE AND EMAIL ADDRESS).

My annual subscription agreement has almost expired. What do I need to do to renew it?

All agreements are evergreen, this mean you don't need to do anything it will automatically renew for you without any actions required from you.

I am concerned about privacy. How is my information protected?

All data resides on secure servers and is not released for any reason without your expressed written consent, as stipulated in the terms and conditions of your Aercept Subscriber Agreement.

What happens to my subscription if I sell my vehicle?

If you sell your Aercept equipped vehicle, please email us at AerceptSupport@CalAmp.com and we will be glad to transfer your subscription, apply the balance to a new vehicle subscription. It is important to notify us so that we don't continue to mail you notices or inadvertently bill you once service has been discontinued.

What if I need to change my personal or vehicle information?

If you have access to the Internet, you can modify your vehicle information, password and login ID. Our Customer Support agent will assist you with changing any personal or contact information. It is of the utmost importance that you inform us is of any changes regarding your file in order to guarantee the best possible response to any requests that may arise in connection with your Aercept system.

What if there is a problem with the device in my car?

Simply contact our Customer Support Department and the agent will be able to diagnostic tests on your Aercept unit to ensure it is working properly. If you suspect there is a problem or are unable to get any response from the Aercept unit, it is important to contact the Customer Support department in order to proactively determine the root cause before the service is required.

What is the warranty on the Aercept system?

The Aercept system comes with a one (1) year limited warranty. Detailed information is contained in the warranty card you received with your system.